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Frequently Asked Questions

What will I expect on my first visit?

Your first visit will incorporate the initial assessment and treatment. A detailed history of your present condition and medical status will be taken, followed by a methodical and thorough clinical examination. The diagnosis of your presenting condition will be discussed and together your treatment plan will be established.

How long is the first visit?

Initial assessment and Treatment will be 45 mins to 1 Hour.

What should I wear?

For neck, upper back and shoulder conditions a loose fitted top is required. For lower back, hip and leg conditions shorts are better. Generally, clothing that is loose and comfortable to perform movements is ideal.

How often will I require treatment?

The number of treatments you require is difficult to generalise because it will depend on the presenting condition and diagnosis. The earlier we treat your condition the better the outcome and speedy recovery. The average number of Physiotherapy treatment for clients is four.

How long are follow-up treatments?

Follow-Up treatment sessions are 30 mins.

Which payment methods do you accept?

We accept payment by card, cheque or cash.

What facilities do you have?

We have 3 private treatment rooms a reception area and toilet facilities.

Are all staff qualified?

All our Physiotherapists are registered with the UK Health Professions Council (HPC) and Chartered Society Of Physiotherapy (CSP).

Do you provide home visits?

Yes these can be arranged if you are unable to make it to the clinic.

Who we are Insured with?

We are insured with a variety of companies including Bupa, Cigna, AXA, PPP, Simply Health, HSA, Benenden, Pru-health, Aviva, Standard Life and many others.

We are member od MEDCO and all our therapists are accredited with MEDCO.We can also prepare medico-legal reports based on your assessment and provide a service to the medico-legal road traffic accident and personal injury clients.We can provide reports to sollicitors for personal or Car accident Injury.

While we provide services to the clients insured with most insurance companies, the level of cover offered by companies to the clients differs vastly. Therefore if you have private medical insurance cover, you need to clarify with your insurance cover provider about the level of cover and the process. In most circumstances, we can invoice the companies directly, however we would require your membership number and the claim authorisation number (if applicable) before we proceed. In all circumstances, the responsibility of payment lies with the client if the insurance company or third party guarantor fails to pay us for any reason.

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